Shipping Policy

The shipping policy of GenericPanda.com is transparent. It is designed to let our customers know how our shipment process works and what they can expect from us. We understand how important it is to get medicines on time and that is why we have express shipment which allows us you deliver parcels lightening fast. We also have regular shipment which takes more time than express shipping.

We have a customer care team which is accessible 24*7 and 365 days. You can get connected to the team with a toll-free number provided on our website. You can also get in touch with the customer support team via email. Your queries and suggestions hold extreme importance to us.

How do we work?
When you place an order with us, you receive an email from our customer care team. This email contains your order details and a unique order tracking number. This number can be used to track the parcel until it reaches you. Provide the order tracking number to our customer care team and you will get all the information regarding your parcel that you need.

Our shipment methods
We ship via regular and express shipment methods. The former takes around 10 to 12 business days and the express takes approximately 5 to 7 business days. We strive to deliver your medicines pin the proposed time frame. However, delays due to natural calamities can happen. We also provide FREE shipping under several discount offers and promotional schemes. Stay tuned with us to know more about offers and discount on products.