Refund Policy

We strive to deliver the best quality, genuine medicines to our customers. However, in an unfortunate event, you may need to claim for a refund. To make the process simpler for you, we have designed this refund policy. This explains under what circumstances you are eligible to claim refund. We request our customers to go through this refund policy carefully before applying for a refund. In case of any query, you can talk to the customer care team via a toll-free number or email address provided on the website.

You can claim for refund if:
• The parcel that has reached you is damaged or open or both.
• You receive the wrong medicines.
• Your parcel is delivered to the wrong address due to fault from our end.
You are requested to send us images of the damaged or opened parcel so that we can initiate the refund process as soon as possible.

You cannot claim for a refund if:
• The parcel is reached to wrong address which is given by you.
• If a shipment gets delayed due to natural disasters.